Tracie Cantu

Org charts change, but the problems stay. Centralized teams stall, decentralized ones duplicate, federated models drift. What makes the difference is the operating model. The way requests flow, priorities get set, and results are measured is what employees feel. Strong processes and governance create consistency for the workforce and credibility with the business.

L&D doesn’t fail from lack of effort. It fails from lack of systems. This post breaks down how to run L&D with the clarity and rigor of any business unit.

Discover how L&D teams can evolve from tracking activity to influencing strategy with the Learning Impact Maturity Model™. Learn what it takes to move from basic metrics to business-aligned, decision-ready insights.